ahmedelabbady

• Led regulatory change projects and relevant Digital Transformation for Emirates NBD international group entities in UAE, KSA, Egypt, London, India, and Singapore using agile methodologies, ensuring the application of innovative solutions, and developing process improvement initiatives. • Demonstrated stakeholder management through ensuring synergistic governance of close work relationships between Business units, IT, Operation Risk, Internal Audit, and Group Compliance across different cultural teams. Focused on risk analysis and mitigation due to the ongoing change of the regulatory and technological landscapes by validating that both Business and Operations functional workflows, processes, and policies are unified across ENBD Group entities and are aligned with the updated regulatory guidelines and restrictions of the local Central Bank in the country in which each entity exists. this exhibits control towards effective project management and achieving growth and ambitious change results in compliance with such regulatory requirements. • Led BUNA Cross-border Payment platform project for Emirates NBD Group entities in the Arab Region - initiated by the AMF (Arab Monetary Fund) under the regulation of the Arab Central Banks. • Led government payment projects for both Emirates NBD Head office and Emirates Islamic group entities in the UAE, for the e-dirham card-less payments - initiated by the UAE MOF (Ministry of Finance) and e-guarantee payments portal - initiated by the UAE MOL (Ministry of Labor). • Led the internal transformation initiatives for Swift paperless, Core banking system migration, Retail Assets reports rationalization for Emirates NBD Group international entities, along with the standard Business Processes re-engineering in each entity in compliance with its relevant country’s regulations. • Led the proposal of a new internal digital process to facilitate a better, simpler & faster approach for handling regulatory notices received by the bank, in terms of monitoring acknowledgments of different stakeholders across the bank and tracking relevant reported impacts and actions required to be taken, leading to a build of a comprehensive understanding in one designated e-portal spot and collectively contributing to lower risk. • Led from Group Operations & Governance perspective the evaluation of the Open Finance, Sandbox, and Payment token regulations in the UAE, in terms of key elements, regulatory implementation timelines, impacts, stakeholders involved, and relevant next action steps required.

• Led Barclays branch in Jersey Channel Island, utilizing management skills and demonstrating communication and customer service excellence by applying people management principles to ensure all customer and branch staff needs and expectations are met. Focused on customer success, ensuring integrity and trust are at the heart of all that we do to deliver the right solutions in the right way. • Drove the transformation agenda for Barclays branch in Jersey Channel Island, exhibiting leadership in collaboration with working groups across Barclays International business. Discussed innovation projects, service indicators, client acquisitions, and complaints tracking, providing valuable resolution insights utilizing data analysis and reporting. Identified gap areas and sought out ways for process and service improvements, while challenging effective conduct and controls measures throughout testing and supporting the delivery of change in a controlled, on-time, and cost-effective way, taking accountability for outcomes and benefit realization.

. Awarded a ‘Role Model - A - Rating Award’ for values commitment, demonstrating organizational alignment, continuous improvement in performance, strong leadership, and teamwork skills. • Appointed as Operation Risk Lead for the Branches and distribution channel of Noor Bank, leading process improvement initiatives and ensuring effective risk management. Identified gaps in the SOPs (Standard Operating Procedures) of Retail and Wealth Banking products/services and proposed corrective actions for process refinement to meet service quality needs and expectations based on customers’ feedback and relevant competitors’ offers. • Led the internal Digital Transformation projects for the branches and distribution channel of Noor Bank, ensuring the application of innovative solution principles for continuous improvement. Enhanced customer experience and reduced internal Turn Around Time (TAT) through initiatives such as Personal ID details integration, express account opening, simplified finance and credit card applications via online, mobile, and branch banking channels. Additionally, enhanced the internal referral, complaint management, and branches queue systems. • Led the bank’s main branch for TISSE (The International Standard for Service Excellence) certification procedures, focusing on processes and innovation. • Appointed as ‘Hiring Manager’ for Branches Channel of Noor Bank, and enthusiasm for employment led the managed branches to be within the top-performing ones in the bank.

• Joined Mashreq Bank in Dubai as a Sales and Service Officer in Retail Banking, charted a stupendous growth curve through exceptional performance to merit a promotion to a Business Development role in the Transaction and Cash Management unit of Corporate Banking. • Created and developed new business clients, sustained the existing customer base, and applied risk management principles utilizing adaptive approaches. • Planned and delivered effective sales strategies, focusing on data-driven decision-making ensuring growth and ambitious results. • Kept abreast of the market, corporate sector, and economy, ensuring domain expertise, and generated creative ideas on customer acquisition and products/services. • Offered professional service and met/exceeded quality and customer satisfaction goals to ensure customer retention and uphold the Bank’s brand-making. • Effectively applied process management to obtain low-risk audit ratings through adherence to the central bank’s AML guidelines and operating KYC manual.

• Provided professional Retail banking and payroll relationship management services. • Achieved and exceeded quality, customer satisfaction, and sales/service goals, demonstrating strong analytical and problem-solving skills

• Executed branch banking cash operations and ensured customer satisfaction, utilizing governance principles. • Effectively applied process management to obtain low-risk audit ratings focusing on compliance and regulatory adherence.