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Chargeback Officer – POS

Chargeback Officer – POS

Job Overview

EDUCATION: Bachelors Degree


EXPERIENCE: Minimum 3 years



  • Review merchant application forms and process data entry for merchant in host system
  • Issuer/acquirer POS authorization (fraud management)
  • Ensure appropriate fee profiles and transaction level profiles are created as per business requirement
  • Creation of e-commerce merchants on payments gateway system
  • Interaction with acquiring product unit to accommodate product level changes as required
  • Process of master IPM/visa daily outgoing file.
  • Investigation and resolution of merchants complaints/reversals/debits/refund/disputed bank account entries.
  • Ensure all processing exceptions are identified and escalated for further action
  • Liaise with merchant clients to respond to any queries.
  • Coordinate activities with customer service vendors 
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