Chargeback Officer – POS
EDUCATION: Bachelors Degree
EXPERIENCE: Minimum 3 years
- Review merchant application forms and process data entry for merchant in host system
- Issuer/acquirer POS authorization (fraud management)
- Ensure appropriate fee profiles and transaction level profiles are created as per business requirement
- Creation of e-commerce merchants on payments gateway system
- Interaction with acquiring product unit to accommodate product level changes as required
- Process of master IPM/visa daily outgoing file.
- Investigation and resolution of merchants complaints/reversals/debits/refund/disputed bank account entries.
- Ensure all processing exceptions are identified and escalated for further action
- Liaise with merchant clients to respond to any queries.
- Coordinate activities with customer service vendors