Deputy Chief Executive Officer

Deputy Chief Executive Officer

Job Overview





  • 15 – 20 years experience in management positions, preferably in Banking & Financial services
  • Minimum 5 years experience in Senior Management / Executive positions in large retail/Islamic banking



  • Minimum Masters Degree in Financial Discipline or equivalent


Additional Qualifications

  • Association / Certification from Banking & Finance Institute or other professional bodies.
  • Knowledge of strategic planning processes
  • Knowledge of financial planning & capital management philosophy & processes
  • Knowledge of employee motivation philosophy & theory
  • Strong change management skills
  • Ability to drive organizational climate/culture
  • Ability to remain focused on long-term strategic objectives in light of immediate operational requirements
  • Fluency in spoken & written Arabic & English




  • Provide strategic leadership to position the company as a leading mortgage finance provider , provide macro level direction for long term organization development by fostering a high performance, leveraging strengths to support achievement of its vision and mission objectives.
  • To build & grow Retail asset business profitably through branches and other distribution channels, by fostering a high performance, sales and service culture & ensuring highest customer satisfaction levels.


Key Accountabilities

Strategic & Managerial

  • Develop and communicate the company’s vision, mission statements both internally and externally; ensure compliance of business activities to the overall vision of the organization
  • Identify organization wide strategic issues and concerns and resort to appropriate actions to address such issues
  • Evolve Company’s business model in line with market opportunities to provide greater value to all stakeholders
  • Ensure that the long and short-term strategies developed are in line with the vision statement and strategic direction of the organization
  • Develop business targets for each department in consultation & in line with the Company’s overall business objective
  • Formulate annual business strategy/ plan and ensure establishment of appropriate action plans to attain the objectives and budget
  • Ensure development of a strong relationship with key developers, brokers & high net worth clients at the CEO/ Board level in order to maximise the business relationship
  • Inculcate a customer driven, service culture across all departments; strive to deliver best-in-class customer service through all delivery channels
  • Ensure development and implementation of the credit policy to maintain and control the overall portfolio risk of the organization
  • Periodically evaluate the performance of the departments
  • Motivate, develop and empower staff through effective HR policies and an open communication culture, to foster a performance driven culture
  • Track market developments, stay abreast of new delivery channels, products and services in order to provide guidance to business units
  • Represent Company & create presence through various commercial bodies & institutions



  • Identify & allocate initiatives to achieve Company & retail strategy & monitor the progress regularly. Drive & personally overmanage key initiatives
  • Develop channels for sales & service -branches, direct sales, call centre etc.
  • Develop annual retail product/ marketing plans with detailed budgets & targets
  • Develop robust credit policies alongside the head of credit & monitor the credit approval rate closely
  • Pro-actively encourage development of new systems & operational processes to support the growing businesses
  • Continuously benchmark competition, track market developments, stay abreast of new delivery channels in order to develop the business & provide latest facilities to customers
  • Manage the credit quality of the retail asset book within acceptable limits
  • Conduct periodic meeting with Branch head, Credit head to review performance & discuss key initiatives taken
  • Maintain statutory & business controls for all processes
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since its founding in 1997, Gulfbankers Executive Search Part of Forum International Group of Companies has been the executive recruitment industry’s leader and innovator, today, has evolved as the Arabian Gulf, Middle East and North Africa premier provider of executive talent management solutions in the Banking and Finance Industry.

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