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Head of Training and Developing

Head of Training and Developing

Job Overview


Reports to Chief of Staff / Works with Business Heads

High Benefit-Investment ratio of the CB&F

High quality and effectiveness of programmes delivered by CB&F

High productivity, morale, confidence and quality of work of employees trained by CB&F

banks image among the customers, market, regulators and investors as a professionally run bank

banks image among the community and prospective employees as an attractive career destination

image of CB&F as a strategic and reliable business partner among Banks business managers

image of the CB&F among business managers as a well-equipped Centre of Excellence

Financials/Output related activities (Income/Expenses/Profit etc)

Provides all necessary courses/programs within the approved budget.

Negotiates fees with consultants to get savings possible.

Conducts courses/programs in-house & in regions to reduce cost.

Utilizes in-house instructors and Line Managers to minimize expenses.

Effective Training Center is created and run that meets Banks’s standards.

Proper follow-up and control of Scheduled Training Activities.

Customer/Product/Market related activities (Internal / External) (e.g. Satisfaction, Acquisition, Retention, Cross-sell/Share-of-wallet, Relationship, Service, Product/Solutions)

Determines with Businesses Training Needs

Designs and deliver courses/programs that meet the Business’s needs.

Process/Technical related activities (e.g. Risk, Controls, Compliance, Audit, Productivity, Quality, Discipline, Change Management, Adaptability, Success Transfer)

Reviews delivery mechanism to leverage communication technologies

Prepares and conducts pre-requisite, tests, evaluation of participants in a professional controlled environment.

Ensures courses/programs design & delivery follow bank’s policies and procedures.

Monitors participants performances in courses.

Evaluates Instructor’s material & delivery to ensure quality

Quality training that meet Banks standards delivered.

Staff will have the necessary development/training to deliver superior products/services to customers.

People/Leadership/Teamwork/Corporate Citizenship related activities (e.g. Collaboration/Team work, Knowledge sharing, Development, Sharing Resources/Helping others)

Establishes close working relationship with Businesses.

Provides Leadership to Program Managers and Administration staff.

Ensures that courses/programs comply with Banks Standards and emphasize Banks’s Core Value, Regulatory requirements
& Compliance.

Extends Training to Banks’s staff family.

Plans and conduct Corporate Social Responsibility Courses.


Masters Degree / PG Diploma (Major HR)

Job specific knowledge:

Knowledge of Banking Products/Services.

Awareness of the Regulations/Compliance requirements

Knowledge of conducting Training Need assessment

Knowledge of Course/Program Design.

Job specific / technical skills

Training Needs Identification

Course/Program Design & Delivery

Course/Program Review & Update

Core Competencies

  • Customer Focus
  • Organizational commitment
  • Peer collaboration and Interpersonal Effectiveness
  • Self Control

Leadership Competencies

  • Building Teams & Supporting Teamwork
  • Innovation Management
  • Planning & Organizing
  • Vision & Leadership

Functional Competencies

  • Dependability and Reliability
  • Interpersonal Skills
  • Judgment and Decision Making
  • Professionalism and Credibility
  • Instructing and Training Facilitation
  • Coordination
  • Monitoring
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since its founding in 1997, Gulfbankers Executive Search Part of Forum International Group of Companies has been the executive recruitment industry’s leader and innovator, today, has evolved as the Arabian Gulf, Middle East and North Africa premier provider of executive talent management solutions in the Banking and Finance Industry.

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